credit<\/a> unions.<\/p>\nCredit unions, known for their community focus and commitment to members\u2019 financial well-being, had faced challenges adopting modern collections technology on an individual basis. By working together through CU Share, they have secured access to Flexys\u2019 out-of-the-box collections platform, selected for its broad feature set and swift implementation benefits.<\/p>\n
Through automation and digitisation, Flexys will help credit unions streamline internal collections processes and increase recovery rates, while giving members improved tools to manage their debts. The system provides a self-service portal with income maximisation support, complemented by a dedicated agent interface to boost the collections team’s capacity. This approach is designed to align with credit unions\u2019 core values of providing fair, accessible financial support.<\/p>\n
Organisations already using Flexys\u2019 platform have reported collecting up to three times more debt, expanding team capacity significantly and reducing complaints by a quarter, figures that underline the potential impact of the CU Share agreement.<\/p>\n
\u201cThis partnership is a game-changer for our member credit unions. Mark McAlpine of CU Share. \u201cBy coming together, they have leveraged their collective strength to access the innovative technology typically out of reach for individual institutions. Flexys\u2019 software ensures our members receive the cutting-edge support they deserve, reflecting our commitment to their financial well-being, while also ensuring we meet the highest standards of compliance.\u201d<\/p>\n
James Hill, CEO at Flexys,<\/strong> said, \u201cWe\u2019re excited to partner with CU Share. Their collaborative approach to getting the best technology for their members really aligns with what Flexys stands for. We look forward to giving their collections teams software that makes member experiences great, speeds up their work, and helps them manage risk and compliance simply.\u201d<\/p>\nThe agreement reflects a broader focus within the credit union sector on improving debt resolution outcomes and ensuring members have access to effective, supportive tools during periods of financial difficulty. Both organisations intend to build on this foundation with further technology enhancements and shared initiatives in the future.<\/p>\n","protected":false},"author":35851,"featured_media":568967,"parent":0,"template":"","categories":[11395,11381,41779,11376,42764,11379,35279,11384],"tags":[12663,50284,12808,11668,12004,11438,11515,34837,11406,34925],"class_list":["post-568966","ibsi_news","type-ibsi_news","status-publish","has-post-thumbnail","hentry","category-analytics","category-artificial-intelligence","category-banktech","category-digital-banking","category-digital-payments","category-lending","category-loans","category-payments","tag-ai","tag-cd","tag-credit","tag-cross-border-payments","tag-digital-lending","tag-digital-payments","tag-fintech","tag-flexys","tag-uk","tag-union-credit"],"acf":[],"yoast_head":"\n
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