{"id":566481,"date":"2025-01-28T12:49:20","date_gmt":"2025-01-28T11:49:20","guid":{"rendered":"https:\/\/ibsintelligence.com\/?post_type=ibsi_news&#038;p=566481"},"modified":"2025-01-28T12:49:40","modified_gmt":"2025-01-28T11:49:40","slug":"uae-struggles-to-shake-off-cash-despite-rise-in-digital-payments","status":"publish","type":"ibsi_news","link":"https:\/\/ibsintelligence.com\/ibsi-news\/uae-struggles-to-shake-off-cash-despite-rise-in-digital-payments\/","title":{"rendered":"UAE struggles to shake off cash despite rise in digital payments"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-565736 alignright\" src=\"https:\/\/ibsintelligence.com\/wp-content\/uploads\/2024\/12\/Online-Payment-300x169.jpg\" alt=\"Digital Payments, Instant Payments, Online Payments, Open Banking, Mobile Payments, Cross Border Transactions, FinTech, UK, Europe\" width=\"300\" height=\"169\" srcset=\"https:\/\/ibsintelligence.com\/wp-content\/uploads\/2024\/12\/Online-Payment-300x169.jpg 300w, https:\/\/ibsintelligence.com\/wp-content\/uploads\/2024\/12\/Online-Payment-1024x576.jpg 1024w, https:\/\/ibsintelligence.com\/wp-content\/uploads\/2024\/12\/Online-Payment-258x145.jpg 258w, https:\/\/ibsintelligence.com\/wp-content\/uploads\/2024\/12\/Online-Payment-768x432.jpg 768w, https:\/\/ibsintelligence.com\/wp-content\/uploads\/2024\/12\/Online-Payment-600x337.jpg 600w, https:\/\/ibsintelligence.com\/wp-content\/uploads\/2024\/12\/Online-Payment.jpg 1060w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>Research reveals motivators for cash usage and highlights opportunities to drive financial inclusion and enhance payment experience for consumers and businesses in UAE<\/p>\n<ul>\n<li>Cash usage remains common for peer-to-peer (P2P) transactions including tips and money exchanges between friends and family as well as everyday spending<\/li>\n<li>Visa\u2019s Salima Gutieva: Despite progress with UAE\u2019s digital transformation, opportunity remains to further digitise commerce in the country<\/li>\n<\/ul>\n<p>While the UAE is at the forefront of digital payments, around a quarter (23%) of transactions of consumers surveyed are still in cash, according to the second edition of Visa\u2019s \u2018Where Cash Hides\u2019 research.<\/p>\n<p>The research, based on a survey of 2,800 individuals across GCC, examined the overall frequency of and motivations for cash usage. It identifies cash-heavy categories and proposes easier, more secure digital payment solutions for both consumers and local businesses. \u00a0The first edition of Visa\u2019s Where Cash Hides was conducted in 2023.<\/p>\n<p><strong>Salima Gutieva, Visa\u2019s VP and Country Manager for UAE<\/strong>, commented, \u201cDespite progress with digital payment adoption in the UAE, 23% of consumer transactions are still in cash. For Visa, this represents an opportunity to further drive financial inclusion and digitise commerce in the country. Our second edition of Visa\u2019s Where Cash Hides research pinpoints precisely where and how Visa, together with our partners, can help grow the digital economy.\u00a0 We remain committed to supporting the UAE government\u2019s cashless agenda \u2013 such as initiatives like Dubai&#8217;s Cashless Strategy aiming for 90% digital transactions by 2026 and enabling local businesses in creating a better payment experience for everyone, everywhere in the UAE.&#8221;<\/p>\n<p>Despite cash usage, the overall reliance on cash continues to remain low. For 61% of respondents, only 1-2 out of their last 10 transactions were in cash. Only 3% of respondents claimed that all 10 out of their last 10 transactions were made with cash.<\/p>\n<h4>Key findings:<\/h4>\n<p><strong>Cash in specific transactions (by % of consumers surveyed):<\/strong><\/p>\n<p>In the UAE, P2P transactions (33% vs 43% in 2023) and everyday spending (25% vs 27% in 2023) form the largest portion of cash usage.<\/p>\n<ul>\n<li>Within the P2P segment, tips (51% down from 55%), and money exchanges between friends and family (39% down from 50%) are the prime areas where surveyed UAE consumers use cash. International transfers through exchange houses (27% vs 40%) and rent (16% vs 25%) saw the most significant declines from 2023, indicating progress in digitizing payments in those categories.<\/li>\n<li>For everyday spending, 44% of surveyed consumers said they used cash for farmers markets (no change from 2023), followed by offline taxi (32% vs 46%) \u2013 which saw the biggest drop from the first wave \u2013 and public transport (metro, buses) (27% versus 23%).<\/li>\n<\/ul>\n<p><strong>Motivators for cash usage (by % of consumers surveyed):<\/strong><\/p>\n<ul>\n<li>The top reasons respondents prefer cash for P2P are habit (23%) and acceptance (20%) and, for everyday spends, speed (24%) and acceptance (23%) were cited as the top reasons.<\/li>\n<\/ul>\n<p><strong>Implications and solutions:<\/strong><\/p>\n<ul>\n<li>Efforts to introduce convenient and secure solutions such as Visa Direct (P2P, tips and other disbursements, and remittances), Click to Pay (better online checkout experience), and Tap to Phone (low-cost acceptance solution for SMBs, freelancers and taxi) will further drive digital payments and increase card acceptance in the categories identified.<\/li>\n<li>Encouraging mobile and contactless payments also presents a pathway to increasing digital payments usage for everyday expenses. This requires education on acceptance and security of digital payments for both banked and unbanked populations.<\/li>\n<\/ul>\n","protected":false},"author":35621,"featured_media":565736,"parent":0,"template":"","categories":[11395],"tags":[34756,24737,21739,16149,21391,20247,19320,14875,11726],"class_list":["post-566481","ibsi_news","type-ibsi_news","status-publish","has-post-thumbnail","hentry","category-analytics","tag-banking-in-uae","tag-cashless-economy","tag-click-to-pay","tag-digital-payment","tag-fintech-news","tag-gcc","tag-p2p-payments","tag-smbs","tag-visa"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v24.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>UAE struggles to shake off cash despite rise in digital payments<\/title>\n<meta name=\"description\" content=\"Cash usage remains common for peer-to-peer (P2P) transactions including tips and money exchanges between friends and family\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ibsintelligence.com\/ibsi-news\/uae-struggles-to-shake-off-cash-despite-rise-in-digital-payments\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UAE struggles to shake off cash despite rise in digital payments\" \/>\n<meta property=\"og:description\" content=\"IBS Intelligence (IBSi) is the world\u2019s only pure-play Financial Technology focused research, advisory, and fintech news analysis firm, with a 30-year track record and clients globally. 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