{"id":566185,"date":"2024-07-03T08:30:47","date_gmt":"2024-07-03T07:30:47","guid":{"rendered":"https:\/\/ibsintelligence.com\/?post_type=leadership-interview&p=566185"},"modified":"2025-05-06T07:11:20","modified_gmt":"2025-05-06T06:11:20","slug":"cloud-native-core-banking-for-real-time-agilityvenkateshwaran-srinivasan-global-head-tcs-financial-solutions-tcs-cloud-native-core-banking-for-real-time-agilityvenkateshwaran-srinivasan-global-h","status":"publish","type":"leadership-interview","link":"https:\/\/ibsintelligence.com\/leadership-interview\/cloud-native-core-banking-for-real-time-agilityvenkateshwaran-srinivasan-global-head-tcs-financial-solutions-tcs-cloud-native-core-banking-for-real-time-agilityvenkateshwaran-srinivasan-global-h\/","title":{"rendered":"Cloud-Native Core Banking for Real-Time Agility, Venkateshwaran Srinivasan, Global Head, TCS Financial Solutions (TCS BaNCS)"},"content":{"rendered":"
Core and digital banking systems are shifting towards cloud-native and microservices to boost agility, while real-time finance and advanced analytics reshape FinTech and payment systems globally<\/em><\/h5>\n
\"Venkateshwaran
Venkateshwaran Srinivasan, Global Head, TCS Financial Solutions (TCS BaNCS)<\/figcaption><\/figure>\n

How do you see the evolution of core banking systems and digital banking impacting financial institutions over the next decade?\u00a0<\/strong><\/p>\n

\u201cI am seeing core banking and digital banking systems increasingly adopting cloud native principles allowing customers to leverage the power of SaaS\/Cloud in an increasingly powerful manner. \u201cSeveral large banks still struggle with business and regulatory change management with their monolith application landscape or at times a complex spaghetti both of which make day to day IT management too complex and, even more importantly, do not deliver on the expectations of agility which businesses of today demand. We see architectures increasingly moving towards micro services which will help impart agility and enable quick response to opportunities. Also, all aspects of finance becoming real time will mandate this shift away from legacy architectures which simply cannot cope with business expectations which will in turn impact competitiveness in the market.\u201d<\/p>\n

TCS has featured in the leadership club for as many as 12 categories in SLT 2024. What significance does such a recognition have for a firm like TCS?<\/strong><\/p>\n

\u201cFirstly, the number of client wins reflects the trust placed in us by customers across multiple geographies and we are grateful to them for choosing TCS BaNCS to be their transformation partner of choice. \u201cThis recognition across so many categories is mainly due to the breadth and depth of our offerings, the consistent investment we make year on year across the spectrum of financial journeys of a consumer. The strength of the partnership we have with our customers and our execution track record are the other key determinants of market success which results in recognition like this. \u201cFor us, it is all about being relevant to our customer\u2019s business and operational priorities and aligning our investments to enable their success.\u201d<\/p>\n

What are the benefits and potential drawbacks of adopting cloud-based solutions for core banking?<\/strong><\/p>\n

\u201cThe cloud is truly transformational in the sense that it truly changes how a bank or any enterprise looks at foundational IT capacity. It has also levelled the playing field in a manner of speaking for newer organisations that are able to align their costs with their growth needs better and get away from a \u2018Capex and ROI\u2019 way of thinking. It also transforms organisational capability to interact and evolve or participate in ecosystems which deliver superior value and help them be present where customers need them to be in their financial journeys. \u201cThe concerns around security, regulatory compliance, privacy etc. come to mind but I am sure these are getting more and more manageable in the days to come. Also, in the banking world there could be some exacerbation of risks when you talk of say multi-tenant cloud instances. These need to be understood better and managed carefully.\u201d<\/p>\n

What trends do you see shaping the future of FinTech in the next 5-10 years?<\/strong><\/p>\n

\u201cBusiness-wise I feel deep and broad payments transformation will continue as globally we move towards more and more real time in all aspects of money movement, be it local or cross-border. With this will naturally come the need for more innovation in managing risk – be it security or fraud as the growth will bring about such imperatives. It will also entail higher focus on operational resilience.<\/p>\n

\u201cThe global spread of wealth and large populations moving towards relative affluence in many nations especially in emerging markets will necessitate the growth of technologies and players who can help them manage their financial needs at scale in an empowered fashion, keeping in mind that this generation will be far more demanding in terms of sustainability and are digitally native. Think sophisticated digital advice, green financing and you get the picture.<\/p>\n

\u201cI see all aspects of financial services getting interwoven into consumers\u2019 lives more and more. In a sense, \u2019banking\u2019 will become less and less visible and rather be the silent enabler of business and activity both in retail and consumer contexts. Financial services will become seamlessly integrated into consumers\u2019 lives, making banking a \u2019frictionless\u2019 enabler of business and activity. Technologies like cloud, automation, and consumer-centric ecosystems will power this shift. AI\u2019s power will be unleashed, necessitating solutions for privacy, intellectual property, sustainability, and resilience in a GenAI-pervasive world.\u201d<\/p>\n

What steps should banks take to ensure data security and compliance when upgrading their core banking and CRM systems?<\/strong><\/p>\n

\u201cData security and compliance are key today not just for tech leadership, but they have become crucial elements on the Board and C-Suite agenda given the pervasiveness of technology in every aspect of business and the number of external touch points increasing so dramatically, thanks to mobile explosion, cloud, IoT and other technologies becoming mainstream. In areas like data security and compliance, I feel, first and foremost, there is nothing called \u2019steady state\u2019. \u2018You are never truly done\u2019. So, banks should firstly embrace this attitude that there is no one-time fix.<\/p>\n

The threats from cyber and other fraudsters are continuously evolving, and therefore the proactive and reactive elements of strategy to counter these also need evolve constantly. \u201cSecondly, what can help is working with partners who have made security core to their business and evolution. Security cannot be something you slap on as an afterthought. Security needs to be incorporated by design and choosing partners who embrace this way of thinking is something for banks to consider.\u201d<\/p>\n

How does TCS\u2019s BaNCS platform address the challenges faced by modern banks?<\/strong><\/p>\n

\u201cAt TCS BaNCS we are constantly seeking to leverage the power of technology to help on both sides of the equation i.e. how do we help clients design, manufacture and distribute products which are innovative with unique pricing or other differentiated characteristics and how do we help them run their operations and technology in an efficient and as much an automated manner as possible. How we
\ndo this will be by a combination of core native product capabilities, sophisticated and right grained API capabilities as well as data and analytical capabilities which enable increasing level of differentiation on the front line while enhancing efficiency at the back end. Some of the increasingly newer questions around security and resilience etc. are of course much more relevant today and these we spoke of earlier as well.\u201d<\/p>\n

Can you share some insights on how TCS leverages data analytics to enhance CRM functionalities for its clients?<\/strong><\/p>\n

\u201cBanks are increasingly wanting to provide personalised and contextual services in real-time as well as to stay relevant to their customers as their financial needs manifest. \u201cWe believe in the \u2019one customer view for the enterprise, and one enterprise view for the customer\u2018 \u2013 and this is constantly work in progress be in terms of data, reports or analytics given the multiple dimensions of both sales and relationship management \u2013 In terms of customer acquisition and retention, account management or growth\/product
\nproductivity and performance. Some of the key capabilities that are used, like spending patterns, life stage analysis, next best product, loan risk analysis, product recommendation engines, and loan repayment patterns, are continually enhanced with datasets from our partner banks.\u201d<\/p>\n

What are some of the things that TCS is doing that would help TCS stand tall in SLT 2025?<\/strong><\/p>\n

\u201cWe will continue to listen to clients, understand what opportunities and challenges they are seeing in their world and constantly adjust and calibrate our roadmaps and agendas to their priorities. Being relevant for their present and their future \u2013 that is all we try to do. \u201cComing to some specifics, we will scale some of our initiatives around AI. We are making solid progress in our roadmap towards microservices, and we will be nearing the end of that journey in 2025, which should make our value proposition even more compelling. We are also expanding our offerings to sharpen the focus on wealth management, more focus on payment evolution, etc.\u201d<\/p>\n

How do you see the evolution of payment systems influencing the financial services sector?<\/strong><\/p>\n

\u201cPayments are one of the most visible \u2018now and here\u2019 services to a bank\u2019s customers\u2014even as industry evolutions in Payments seek to make Payments more and more \u2018invisible\u2019. We are looking at Payment segments that are Digital and Frictionless. We see one track of evolution, such as wallets, contactless payments, biometrics, etc., clearly influencing the nature of how consumer payments evolve. \u201cReal-Time Payments are transforming interbank transactions, driving the evolution of Digital Core systems. The sector is embracing Microservices and Cloud architectures for seamless integration. ISO 20022 adoption in payments enhances compliance and STP. As payments become increasingly digital and real-time, banks must meet demands for faster, cheaper services, making payment processing a key
\narea for change in the next few years.\u201d<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Core and digital banking systems are shifting towards cloud-native and microservices to boost agility, while real-time finance and advanced analytics reshape FinTech and payment systems globally How do you see the evolution of core banking systems and digital banking impacting financial institutions over the next decade?\u00a0 \u201cI am seeing core banking and digital banking systems […]<\/p>\n","protected":false},"author":35621,"featured_media":566188,"template":"","categories":[],"tags":[],"class_list":["post-566185","leadership-interview","type-leadership-interview","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nCloud-Native Core Banking for Real-Time Agility, Venkateshwaran Srinivasan, Global Head, TCS Financial Solutions (TCS BaNCS)<\/title>\n<meta name=\"description\" content=\"I am seeing core banking and digital banking systems increasingly adopting cloud native principles allowing customers to leverage the power\" \/>\n<meta name=\"robots\" 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