{"id":558912,"date":"2024-06-03T06:08:58","date_gmt":"2024-06-03T05:08:58","guid":{"rendered":"https:\/\/ibsintelligence.com\/?post_type=ibsi_news&p=558912"},"modified":"2024-06-03T06:09:08","modified_gmt":"2024-06-03T05:09:08","slug":"jrni-announces-integration-with-engagement-banking-platform-backbase","status":"publish","type":"ibsi_news","link":"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/","title":{"rendered":"JRNI announces integration with Engagement Banking Platform Backbase"},"content":{"rendered":"

\"JRNI\"JRNI, an enterprise-scale global customer engagement for financial services, has announced an integration with Backbase<\/a>, the Engagement Banking Platform.<\/p>\n

The integration allows customers of financial institutions to seamlessly and securely book virtual and in-person appointments, leading to improved customer satisfaction, loyalty, and staff ef\ufb01ciency. This combination will offer financial institutions an end-to-end embedded experience from initial engagement to ongoing relationship management and support.<\/p>\n

Roland Boojien, General Manager of Ecosystems at Backbase<\/strong> stated, \u201cWe believe that the banking experience is enriched by building trust through personal connections. This partnership aims to seamlessly provide convenient personal connections in banking and wealth management, effortlessly uniting customers and trusted advisors at their preferred time and location.<\/p>\n

Boojien further added, \u201cJRNI clearly aligns with Backbase\u2019s vision to assist financial institutions in modernizing their customer engagement approach while empowering their employees.\u00a0Marc Abraham, Product Director at Backbase, added: \u201cWith their 17+ years of expertise in delivering personalized and flexible customer experiences, coupled with strong technology and global-enterprise scale, JRNI was the right partner to help us continue to redefine trusted human connections for our customers”.<\/p>\n

JRNI\u2019s Self-Scheduling Appointment booking solution will be made available as an out-of-the-box add-on integrated within Backbase\u2019s\u00a0Digital Assist\u00a0offering.<\/p>\n

Backbase Digital Assist frees customer-facing teams at financial institutions from using multiple systems and empowers them with the tools for quick resolution & upsell in one unified solution, thereby significantly reducing customer servicing costs.<\/p>\n

Phil Meer, JRNI CEO<\/strong> added, \u201cBackbase Digital Assist helps make interactions more efficient, effective, and of higher value. JRNI\u2019s engagement capabilities complement Backbase\u2019s offering to drive trusted connections and relationships. Backbase shares our vision and its global platform prioritizes customer engagement as a critical pillar.\u201d<\/p>\n","protected":false},"author":35778,"featured_media":556610,"parent":0,"template":"","categories":[41695,41779],"tags":[11950,19137,11769,21391,37594,45310,12732],"class_list":["post-558912","ibsi_news","type-ibsi_news","status-publish","has-post-thumbnail","hentry","category-banking-as-a-service-baas","category-banktech","tag-backbase","tag-engagement-banking-platform","tag-financial-institutions","tag-fintech-news","tag-fintech-us","tag-jrni","tag-wealth-management"],"acf":[],"yoast_head":"\nJRNI announces integration with Engagement Banking Platform Backbase<\/title>\n<meta name=\"description\" content=\"JRNI, an enterprise-scale global customer engagement for financial services, has announced an integration with Backbase\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"JRNI announces integration with Engagement Banking Platform Backbase\" \/>\n<meta property=\"og:description\" content=\"IBS Intelligence (IBSi) is the world\u2019s only pure-play Financial Technology focused research, advisory, and fintech news analysis firm, with a 30-year track record and clients globally. We take pride in covering 400+ technology vendors globally \u2013 the largest by any analyst firm in this space.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/\" \/>\n<meta property=\"og:site_name\" content=\"IBS Intelligence\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ibsintelligence.cmc\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-03T05:09:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ibsintelligence.com\/wp-content\/uploads\/2024\/03\/backbase_logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"200\" \/>\n\t<meta property=\"og:image:height\" content=\"200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@IBSIntelligence\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/\"},\"author\":{\"name\":\"Delisha Fernandes\",\"@id\":\"https:\/\/ibsintelligence.com\/#\/schema\/person\/2075e195fa2d30b39d82ec647cf2b1c0\"},\"headline\":\"JRNI announces integration with Engagement Banking Platform Backbase\",\"datePublished\":\"2024-06-03T05:08:58+00:00\",\"dateModified\":\"2024-06-03T05:09:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/\"},\"wordCount\":290,\"publisher\":{\"@id\":\"https:\/\/ibsintelligence.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ibsintelligence.com\/wp-content\/uploads\/2024\/03\/backbase_logo.jpg\",\"keywords\":[\"Backbase\",\"Engagement Banking platform\",\"Financial Institutions\",\"Fintech news\",\"FinTech US\",\"JRNI\",\"Wealth Management\"],\"articleSection\":[\"Banking as a Service (BaaS)\",\"BankTech\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/\",\"url\":\"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/\",\"name\":\"JRNI announces integration with Engagement Banking Platform Backbase\",\"isPartOf\":{\"@id\":\"https:\/\/ibsintelligence.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ibsintelligence.com\/wp-content\/uploads\/2024\/03\/backbase_logo.jpg\",\"datePublished\":\"2024-06-03T05:08:58+00:00\",\"dateModified\":\"2024-06-03T05:09:08+00:00\",\"description\":\"JRNI, an enterprise-scale global customer engagement for financial services, has announced an integration with Backbase\",\"breadcrumb\":{\"@id\":\"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/#primaryimage\",\"url\":\"https:\/\/ibsintelligence.com\/wp-content\/uploads\/2024\/03\/backbase_logo.jpg\",\"contentUrl\":\"https:\/\/ibsintelligence.com\/wp-content\/uploads\/2024\/03\/backbase_logo.jpg\",\"width\":200,\"height\":200,\"caption\":\"JRNI\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ibsintelligence.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"JRNI announces integration with Engagement Banking Platform Backbase\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ibsintelligence.com\/#website\",\"url\":\"https:\/\/ibsintelligence.com\/\",\"name\":\"IBS Intelligence\",\"description\":\"Financial Technology News & FinTech Research\",\"publisher\":{\"@id\":\"https:\/\/ibsintelligence.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ibsintelligence.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ibsintelligence.com\/#organization\",\"name\":\"IBS Intelligence\",\"url\":\"https:\/\/ibsintelligence.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ibsintelligence.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/ibsintelligence.com\/wp-content\/uploads\/2022\/03\/logo.png\",\"contentUrl\":\"https:\/\/ibsintelligence.com\/wp-content\/uploads\/2022\/03\/logo.png\",\"width\":299,\"height\":80,\"caption\":\"IBS Intelligence\"},\"image\":{\"@id\":\"https:\/\/ibsintelligence.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ibsintelligence.cmc\/\",\"https:\/\/x.com\/IBSIntelligence\",\"https:\/\/www.instagram.com\/ibsintelligence\/\",\"https:\/\/www.linkedin.com\/company\/ibs-intelligence\/\",\"https:\/\/www.youtube.com\/channel\/UCLkzPazySerR8DzKFeFFGmw\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/ibsintelligence.com\/#\/schema\/person\/2075e195fa2d30b39d82ec647cf2b1c0\",\"name\":\"Delisha Fernandes\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ibsintelligence.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/32b058875033fe33dcd7be6f83696f5b1338d042953c37d13cdc2dc9fe7eccbf?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/32b058875033fe33dcd7be6f83696f5b1338d042953c37d13cdc2dc9fe7eccbf?s=96&d=mm&r=g\",\"caption\":\"Delisha Fernandes\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"JRNI announces integration with Engagement Banking Platform Backbase","description":"JRNI, an enterprise-scale global customer engagement for financial services, has announced an integration with Backbase","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/","og_locale":"en_US","og_type":"article","og_title":"JRNI announces integration with Engagement Banking Platform Backbase","og_description":"IBS Intelligence (IBSi) is the world\u2019s only pure-play Financial Technology focused research, advisory, and fintech news analysis firm, with a 30-year track record and clients globally. We take pride in covering 400+ technology vendors globally \u2013 the largest by any analyst firm in this space.","og_url":"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/","og_site_name":"IBS Intelligence","article_publisher":"https:\/\/www.facebook.com\/ibsintelligence.cmc\/","article_modified_time":"2024-06-03T05:09:08+00:00","og_image":[{"width":200,"height":200,"url":"https:\/\/ibsintelligence.com\/wp-content\/uploads\/2024\/03\/backbase_logo.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@IBSIntelligence","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/#article","isPartOf":{"@id":"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/"},"author":{"name":"Delisha Fernandes","@id":"https:\/\/ibsintelligence.com\/#\/schema\/person\/2075e195fa2d30b39d82ec647cf2b1c0"},"headline":"JRNI announces integration with Engagement Banking Platform Backbase","datePublished":"2024-06-03T05:08:58+00:00","dateModified":"2024-06-03T05:09:08+00:00","mainEntityOfPage":{"@id":"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/"},"wordCount":290,"publisher":{"@id":"https:\/\/ibsintelligence.com\/#organization"},"image":{"@id":"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/#primaryimage"},"thumbnailUrl":"https:\/\/ibsintelligence.com\/wp-content\/uploads\/2024\/03\/backbase_logo.jpg","keywords":["Backbase","Engagement Banking platform","Financial Institutions","Fintech news","FinTech US","JRNI","Wealth Management"],"articleSection":["Banking as a Service (BaaS)","BankTech"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/","url":"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/","name":"JRNI announces integration with Engagement Banking Platform Backbase","isPartOf":{"@id":"https:\/\/ibsintelligence.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/#primaryimage"},"image":{"@id":"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/#primaryimage"},"thumbnailUrl":"https:\/\/ibsintelligence.com\/wp-content\/uploads\/2024\/03\/backbase_logo.jpg","datePublished":"2024-06-03T05:08:58+00:00","dateModified":"2024-06-03T05:09:08+00:00","description":"JRNI, an enterprise-scale global customer engagement for financial services, has announced an integration with Backbase","breadcrumb":{"@id":"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/#primaryimage","url":"https:\/\/ibsintelligence.com\/wp-content\/uploads\/2024\/03\/backbase_logo.jpg","contentUrl":"https:\/\/ibsintelligence.com\/wp-content\/uploads\/2024\/03\/backbase_logo.jpg","width":200,"height":200,"caption":"JRNI"},{"@type":"BreadcrumbList","@id":"https:\/\/ibsintelligence.com\/ibsi-news\/jrni-announces-integration-with-engagement-banking-platform-backbase\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ibsintelligence.com\/"},{"@type":"ListItem","position":2,"name":"JRNI announces integration with Engagement Banking Platform Backbase"}]},{"@type":"WebSite","@id":"https:\/\/ibsintelligence.com\/#website","url":"https:\/\/ibsintelligence.com\/","name":"IBS Intelligence","description":"Financial Technology News & FinTech Research","publisher":{"@id":"https:\/\/ibsintelligence.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ibsintelligence.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/ibsintelligence.com\/#organization","name":"IBS Intelligence","url":"https:\/\/ibsintelligence.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ibsintelligence.com\/#\/schema\/logo\/image\/","url":"https:\/\/ibsintelligence.com\/wp-content\/uploads\/2022\/03\/logo.png","contentUrl":"https:\/\/ibsintelligence.com\/wp-content\/uploads\/2022\/03\/logo.png","width":299,"height":80,"caption":"IBS Intelligence"},"image":{"@id":"https:\/\/ibsintelligence.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ibsintelligence.cmc\/","https:\/\/x.com\/IBSIntelligence","https:\/\/www.instagram.com\/ibsintelligence\/","https:\/\/www.linkedin.com\/company\/ibs-intelligence\/","https:\/\/www.youtube.com\/channel\/UCLkzPazySerR8DzKFeFFGmw"]},{"@type":"Person","@id":"https:\/\/ibsintelligence.com\/#\/schema\/person\/2075e195fa2d30b39d82ec647cf2b1c0","name":"Delisha Fernandes","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ibsintelligence.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/32b058875033fe33dcd7be6f83696f5b1338d042953c37d13cdc2dc9fe7eccbf?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/32b058875033fe33dcd7be6f83696f5b1338d042953c37d13cdc2dc9fe7eccbf?s=96&d=mm&r=g","caption":"Delisha Fernandes"}}]}},"_links":{"self":[{"href":"https:\/\/ibsintelligence.com\/wp-json\/wp\/v2\/ibsi_news\/558912","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ibsintelligence.com\/wp-json\/wp\/v2\/ibsi_news"}],"about":[{"href":"https:\/\/ibsintelligence.com\/wp-json\/wp\/v2\/types\/ibsi_news"}],"author":[{"embeddable":true,"href":"https:\/\/ibsintelligence.com\/wp-json\/wp\/v2\/users\/35778"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ibsintelligence.com\/wp-json\/wp\/v2\/media\/556610"}],"wp:attachment":[{"href":"https:\/\/ibsintelligence.com\/wp-json\/wp\/v2\/media?parent=558912"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ibsintelligence.com\/wp-json\/wp\/v2\/categories?post=558912"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ibsintelligence.com\/wp-json\/wp\/v2\/tags?post=558912"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}